ISO 9001:2008 QUALITY MANAGEMENT SYSTEM
Every Organization would like to improve the way it operates, whether to cutting down costs, managing risk more effectively, improving customer satisfaction or increasing market share. The ISO 9001:2008 Standard provides a unique framework for any organization to establish a customer satisfaction oriented Quality Management System that is internationally recognized and can be independently assessed and certified. It helps the organization to monitor and improve performance in any area of activity.
ISO 9001:2008 Quality Management System is the most successful tool for improving business process of any organization irrespective of their size or sector for both products and services. With process approach and customer centric requirement, ISO 9001:2008 has become the most sought after standard by organizations across all sectors.
In today’s dynamic business environment organizations need to have a well defined, robust and results oriented management system to achieve sustainable competitive advantage in the marketplace. Organizations have achieved remarkable benefits in business processes and performance by adopting a well defined Quality Management System. The same benefits can be achieved by your organization by implementing ISO 9001:2008 Quality Management System.
ISO 9001:2008 Quality Management System is the best tool available to increase productivity, streamline operations, increase customer satisfaction and improve profit margins through superior quality of product, process and service.
ISO 9001:2008 is a set of quality standards that assist an organization to identify, correct and prevent error, and promote continual improvement. The major requirements are:
1. Quality Management System
(Process Management, Documentation Requirements and Control of Records)
2. Management Responsibility
(Customer Focus, Quality Policy, Quality Objectives, Planning, Responsibility and Authority)
3. Resource Management
(Human Resources, Infrastructure and Work Environment)
4. Product / Service Realization
(Planning of New Products / Services, Customer Interface / Communication, Design, Purchasing / Supplier Management, Production / Service Operations and Calibration)
5. Measurement, Analysis and Improvement
(Internal Audits, Customer Satisfaction, Monitoring / Measurement of Products / Services and Processes, Handling Nonconformities, Corrective and Preventive Actions and Continual Improvement)
Quality Management is very essential to reassure that Organizations perform well and that the customers are being well served. Without satisfied customers, an organization is in peril. To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product /service that satisfies customers' expectations.
Benefits of ISO 9001:2008
Proper Quality Management System improves business, often having a positive effect on investment, market share, sales growth, and sales margins. The quality principles in ISO 9001:2008 provide a comprehensive model for Quality Management Systems that can make any organization competitive.
ISO 9001:2008 offers a variety of benefits to organizations. These benefits range from better resource planning to effective monitoring, and control of the project from improved employee efficiency to reduced customer complaints, and from increased productivity to enhanced market image.
The ISO 9001:2008 standard places greater emphasis on customer needs expectations and improving business performance through delighting the customers. Implementing ISO 9001:2008 Quality Management System often gives the following advantages to organization:
- Effective control of key processes
- Promotion and standardization of good working practices
- Better control on suppliers
- Create a more efficient, effective operation
- Improves process consistency and stability
- Improve organization efficiency
- Improve employee motivation and involvement
- Better employee training and development
- Efficient and effective analysis of facts and figures
- Increased involvement of people
- Improvement in maintenance of records
- Define roles and responsibilities of employees
- Easy accessibility and traceability of documents
- Reduce waste and increases productivity
- Helps to define objectives and goals
- Facilitates continual improvement
- Improves customer confidence and satisfaction
- Enhance competitive edge and market share
- Increases business profitability
In a survey conducted on ISO 9001:2008 certified companies, the following interesting results were observed.
- 30% Reduction in customer complaints · 95% improvement in delivery time
- Reduced defects from 3% to 0.5%
In today’s dynamic economy, more and more organizations are using ISO 9001:2008 as a powerful business Management tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program ISO 9001:2008 Quality Management System helps to increase organization’s efficiency, market share and profitability